Initial Assessment of the Marinduque State University on the Implementation of an Educational Organization Management System (EOMS) Certifiable to ISO 21001:2018

Abstract

This study assessed the readiness of Marinduque State University (MarSU) to implement an Educational Organization Management System (EOMS) certifiable to ISO 21001:2018 by evaluating institutional conformity, identifying implementation gaps, and determining certification readiness. A descriptive-evaluative research design was employed, involving key institutional stakeholders selected through purposive sampling. Data were gathered using a researcher-developed ISO 21001:2018 assessment checklist and gap analysis matrix, supported by document analysis and semi-structured key informant interviews. Gap analysis was conducted to evaluate conformity with the standard and identify priority areas for improvement. Findings revealed that MarSU conformed to 19 of the 28 assessed clauses and sub-clauses, representing an overall conformity rate of 67.86%, while 32.14% were identified as nonconforming. Major strengths were observed in organizational context, leadership commitment, planning, performance evaluation, and continual improvement. However, deficiencies remained in Quality Policy approval, designated quality management responsibilities, resource provision, infrastructure, personnel competence, operational controls, and stakeholder satisfaction monitoring. The study concluded that MarSU possesses a functional EOMS and falls within the study's certifiable category, subject to addressing identified nonconformities. It recommends strengthening institutional documentation, resource management, stakeholder engagement, and continuous monitoring. As an institution-specific assessment, the findings have limited generalizability beyond MarSU. The study provides evidence-based guidance for institutional quality improvement and certification preparation, supporting Sustainable Development Goal 4 (Quality Education) and Sustainable Development Goal 16 (Peace, Justice and Strong Institutions) through sustainable educational governance and accountability.